Awful customer supprt for buggy app

Like others, I am having issues with this game involving activity tracking. Sometimes it works OK and other times it will hardly track at all. I have had this game for some time but havent used it in about a year so I remember it working much better in the past.

I contacted Customer No-Service and gave them many details, even the fact that it doesnt even track equally on 2 different devices. As well as not getting notifications from the app as I should.

After several e-mails with as many details I could come up with to help them track the bugs, they finally replied with "So youre aware, The Walk has been specifically designed to be a pedometer, not an activity tracker. Because of this it will only detect walking movement, not any more general movement you do during the day." And a very long list of how I had to be doing it all wrong and how I didnt understand how a pedometer/iphone accelerometer worked so I wasnt using the app correctly.

I sent them back an email addressing every one of their points on Saturday and today added a note that they should read the reviews on iTunes. I cant believe every one of us is so stupid we cant figure it out. If they get back to me with a better thought out response, even a "wow, we didnt know it was this bad" then I will give this app another star. If they get it fixed and I get an apology from them, then it will get more.

JAFO Urbanite about The Walk: Fitness Tracker Game, v1.3